Reviews Sent in By Our Customers


Just picked up my Ruger Blackhawk .357 MAG/9 MM I ordered from The Exchange. I just wanted to pass on to your business that I could have not been more pleased with the entire process. It was flawless. A great product with an unequaled customer service! Hope to be a customer again soon. Keep up the professionalism. I will be recommending The Exchange to my friends.

Scott

 

 
Just wanted to let you know that the rifle arrived to my FFL yesterday in great condition. I am very pleased with the transaction and how well your company handled everything. I will definitely be recommending you to anyone who I know is looking, and especially a friend who will be looking for a similar rifle in the near future. Thanks!!!!

Calvin

Received my S&W M&P 15 Sport and I am very happy with the purchase. It arrived in immaculate conditions. I didn't catch the 3% loss of cash discount but that was my fault not yours. Great customer service also whenever I called! I am dumping Bud's and will be directing my business to SD. I look forward to my next purchase.

Joe

Lacey: I just wanted to say that our phone conversation was most cordial. The gun was exactly as described. And the shipping was very fast. I hope to do buisness with "The Exchange" again.

Ed

Just wanted Management to know that Jamie is what Customer Service is about. She is very professional, helpful, and a delight to work with ordering guns. With her great help, I received my Sig Sauer 556 Pistol and it is outstanding.

I will hopefully get a chance to order guns with ya'll in the future.

Chuck

Hi The Exchange/Lacy, Just want to thank you for your help/assistance in purchasing the Springfield Armory TRP from you. Everything could not have gone any smoother. I will definitely keep you in mind during my next purchase. Thanks!

Mark

I would like to thank you for the great service and customer support.I ordered a Ruger Bisley on Tuesday afternoon and my dealer had it on Thursday,I also called 2 time's once to make sure the revolver was in stock and the next day to verify my dealer had faxed a copy of their FFL wow I love dealing with friendly helpful people I cannot recommend a nicer place to do business!! Thanks

Kirby

That's impressive! I ordered this gun and it was delivered exactly 24 hours after the order was placed. Your communication was great and and it was a pleasure doing business with you. I will pass the word on about this experience and hopefully will send more purchases your way. Thanks again!

Wes

I picked up the Ruger LCR this morning, and as with the recent purchase of the Ruger LCP from you, was a flawless process and perfect products. Thank you for the GREAT Customer Service and for helping me through my first Internet gun purchases.

Cheers!

Chris

I picked up my Solo today after an 8 month waiting period. I am so happy and satisfied in dealing with your company...you people are the best. Your prices are low, your service is great, and you go above and beyond any expectations your customers could ever have. It is no wonder you have grown over the years and you have a terrific business plan you should all be proud of. Keep doing what you have been doing and success is sure to follow.

I will continue to recommend you to everyone I know because I know they will be treated fairly and experience great service that I have come to know.

Tim

Thank you for the smooth transaction. Purchase, Shipped and Received at my local gun shop all within 24 hours. The Browning is exactly as pictured, and actually it is more beautiful in person.

Will be coming back for more soon because of your great prices, and outstanding service.

Donna

Just received my Sig Equinox 40 today. I wanted to tell you how very satisfied I am with the service I received and the incredible shipping speed. I will definitely look at your stock first when I want to purchase another hand gun. Thanks again.

Juan

I just wanted to thank you for your superb customer service! I had a heck of a time trying to purchase a Ruger LCR .38 last week during the gun buying frenzy that was going on (horrible timing on my part!). Two transactions by other sellers were cancelled on me, even though their online inventory showed them in stock. But when I found your listing on GunsAmerica and made the purchase, everything went smoothly from start to finish. Even with the Christmas holiday, I received my gun very quickly! Thank you from a very satisfied customer.

Jennifer

I have to say that in person the pistol is incredible. Thank you so much for the FLAWLESS, transaction. You had the firearm that I had been searching for quite some time and at a price that was awesome. My local FFL was impressed at the service you guys provided. Thank you, and I have already recommended you to others interested in purchasing firearms. One happy customer!

Tim

Hello, Just wanted to drop a email and tell yall that it was truly a pleasure doin business with yall, the person that I spoke with both days were kind, and courteous, which really made my day. I also wanna let you know that I like specialty items, such as engraved, are certain highlights on pistols, if you ever come across such items, please let me know. Yall truly have a Blessed Day, and Thank You for the best service I have ever received from anyone in this business!

Sincerely, Wayne

Thanks to the folks at THE EXCHANGE in Brookings, SD. Our transaction went flawlessly from ordering, to my picking up my new Mossberg 930 SPX today. Shotgun was exactly as presented on the internet images!!

I will keep THE EXCHANGE at the forefront of any future weapon purchases and make sure my shooting friends know about you folks!

THANK YOU again for making what was my first time doing online weapons buying such a smooth expeience!

Dave

I just wanted to take a moment to thank you for a pleasant online and phone purchase experience. With the way things have been in the gun industry (everyone is ridiculously busy) I was pleasantly surprised to be treated so well. Lacey was very polite and helpful with my order. She rushed herself to check availability of my order and quickly processed it so that she could get it on the UPS truck in less than ten minutes. I will be doing business with you again. Assuming you have something I want, and I always want something. So, thank you and Lacey again for being a shining example of what a customer service should be.

Jason

Thanks for the AWESOME service and many thanks to Lacy for answering all my questions so that there wasn't any miscommunication! I highly recommend your store as I received my gun the very next day and I love it!! Thanks again for the great experience

Mark

Just wanted to say thanks for a pleasant experience in the purchase of my new Ruger. Your staff was so helpful and very knowledgeable. The courteous manner in which I was treated was really appreciated, especially today's environment. The gun arrived just as promised, with shipment overnight. Keep up the good work. I will be using you from now on!!!

John

Hello to the fine people at the Exchange. It rare in our society these days to get great customer service, but you folks do an outstanding job with customer service. I haven't been this pleased with a company in a very long time. Y'all went above and beyond the call of duty with your customer service. It was truly an awesome experience dealing with you fine folks. everything was absolutely perfect. I would and will highly recommend you and your company.

Dan

I just wanted to thank you very much for a wonderful transaction! I was able to pickup my guns today since we have the 3 day rule in Illinois. The SA 1911 and the 686 look great! I'd like to thank Jamie for the great customer service both in answering my initial questions, pointing out the difference in grip colors (they look great too), taking my order on the phone, and getting everything shipped that same day. You have a great company and I appreciate the personalized service unlike other dealers (Buds, Grabagun, etc.). You will definitely be my first choice in buying my next firearm.

John

I am astounded by the level of customer service that you and your organization has provided. I believe the top on-line retailer that I have ever dealt with. Not just for firearms, but compared to Amazon.com, anyone on Ebay, you name it, you all are tops and a joy to work with.

Pete

Jamie & All the Folks at The Exchange,

I would like to thank all you very much for you outstanding Customer Service. I recently went by my local FLL and picked up my two brand new Ruger 10-22 Breakdown rifles. You kindness and consideration for a deployed military member was absolutely outstanding!

Meghan and I will enjoy our fun times with our new rifles and we have you to thank for that.

Brian

Spectacular service all around. Great pricing. The phone interaction was professional and courteous. The gun arrived at my FFL dealer in a little over a day. I couldn’t ask for a better first impression. Would not hesitate to do business again. Thanks for everything.

Victor W

I finally found a hard to find Ruger SP101 22 at The Exchange! The price was truly the best I found anywhere on the internet! I called, talked to a "real" person and made the purchase. Super fast shipping time! I purchased the Ruger at 1 p.m. on the phone and my local gun dealer received it at 12:30 p.m. the next day! The Exchange is now on my list of "favorites". Hard to find this kind of service anywhere.

Mark from Maryland

I received my new Super Blackhawk Hunter last night. The shipping was unbelievably quick and the gun was in perfect condition. You are a first-rate establishment to deal with and will be my first stop next time I am looking to buy a firearm. Thanks.

John

Dear Jamie & Lacey,

I was not able to pick up the Ruger Blackhawk until yesterday and I wanted to provide you with feedback on this revolver after a detailed inspection.

Not only did you ship immediately with super fast delivery, but this Ruger is one of the nicest I have ever seen in over fifty years of acquiring Ruger handguns!

The fit and finish of the all-steel components, especially the grip frame, is absolutely outstanding. The flattop design and the micro sights were true to the vintage design of this model. The action is precise and tighter than any other Ruger single-action I have owned.

It arrived wrapped in plastic with a tie-wrap on the hammer; there were no handling marks on the revolver, it was in perfect, mint condition and I could not be happier with this purchase.

Thank you for another superb acquisition from your business. I know this is a family-owned business; please tell the owners how satisfied I am with every aspect of this transaction.

Robert

Just wanted to let you know that the rifle arrived to my FFL yesterday in great condition. I am very pleased with the transaction and how well your company handled everything. I will definitely be recommending you to anyone who I know is looking, and especially a friend who will be looking for a similar rifle in the near future. Thanks!!!!

Calvin

Received my S&WM&P 15 Sport and I am very happy with the purchase. It arrived in immaculate conditions. I didn't catch the 3% loss of cash discount but that was my fault not yours. Great customer service also whenever I called! I am dumping Bud's and will be directing my business to SD. I look forward to my next purchase.

Joe

Thank you for the smooth transaction. Purchase, Shipped and Received at my local gun shop all within 24 hours. The Browning is exactly as pictured, and actually it is more beautiful in person.

Will be coming back for more soon because of your great prices, and outstanding service.

Donna

I picked up my Solo today after an 8 month waiting period. I am so happy and satisfied in dealing with your company...you people are the best. Your prices are low, your service is great, and you go above and beyond any expectations your customers could ever have. It is no wonder you have grown over the years and you have a terrific business plan you should all be proud of. Keep doing what you have been doing and success is sure to follow.

I will continue to recommend you to everyone I know because I know they will be treated fairly and experience great service that I have come to know.

Tim

Just picked up my new 686 smith and wesson special edition. What a great buying experience working with you guys. I am fairly new to firearms and was unsure about buying online, but your email response was reassuring and the transaction was as smooth as could be.

I couldnt find the gun I was looking for locally, nor could they even order me one. Then I found you guys had the perfect new 686plus, a special edition which I didnt even know existed, at a price below what I might have paid for a standard one, even with shipping and everything factored in.

I will still try to give the local guys a fair shake, but with your prices and service, I will be back to you soon I am sure.

Keith

I want to thank you and Torino's/Online Gun Deals for your outstanding prices and attention to shipping that delivers the items, and their original boxes, in as good as or better than storefront condition. And your rapid and appropriate response to calls and emails is personally gratifying.

I had shopped around locally for a basic 1911, and was mostly considering a Rock Island or Springfield, when I found the High Standard used the same manufacturer.The High Standard 1911 is exactly what I was looking for. I like their "plain Jane" approach with minimal markings. It arrived in perfect condition and within my budget.

And I'd seen the Taurus Judge advertised everywhere, and wanted one in stainless as a trail gun, but locally they were stainless framed, longer barreled,and a bit heavy for packing. The Ultra-Lite is perfect, and not currently to be found around here.

Thanks for two excellent transactions, and you may quote me. I like to support our local shops, but I'll continue to keep an eye on your website.

Bruce

I have had nothing but pleasant dealings when working with you and your family. I think you all need to know that others appreciate the hard work that you and The Exchange put fourth in assisting others. Thank you and your family for everything. I hope you all have a great evening.

Cory

THIS IS DANIEL, I ORDERED A KIMBER CONVERSION KIT YESTERDAY 6/9/2008. I HAVE ALLREADY RECEIVED IT WHICH IS JUST AMAZING SERVICE. I AM TRULY IMPRESSED TO FIND SOMEONE WHO SEEMS TO CARE ABOUT THEIR CHOOSENPROFESSION. THERE IS NO DOUGHT THAT YOU WILL BE RECEIVING ANY OF MY FUTURE FIREARM BUISNESS AND YOU WILL BE HIGHLY RECOMMENDED TO ANYONE I KNOW WHO IS IN NEED OF ANY FIREARM SERVICES. THANK YOU AGAIN

DAN

Thank you and online gun deals for all your help, patience, time, and business!!! It was great doing business with you guys and I hope I can do business again! Have a happy fathers day with your family...If you have any questions or concerns please let me know...

Jesus

I don't know if there is any way to leave a seller feedback on gunsamerica; however, I would be remiss if I didn't tell you personally how satisfied I was dealing with you. Your product was exactly as described, prices were competitive and your service was very timely. This is the best of 12 - 15? transactions I've had on gunsamerica and gunbroker. I am very pleased with the new Colt.

Don

Just wanted to say thanks again. I was very pleasantly surprised at the speed at which I recieved my rifle after the last payment. I have been shooting it and I love it. I warn you now, I will be talking to you again in a month or so about another firearm.

Jeff

The Rock Island arrived on Saturday 10/13/07 and I Picked it up about 1:30. Less than 3 days, amazing! I am "Extremely Pleased" with the Quality. The Rock Island is as well made or perhaps better than some "name brands" I carried in the service. My son and I ran 50 rounds thru it yesterday 10/14/07. Flawless and to add, accurate. I am "Very Impressed" with the Communication, Service and Professionalism of The Exchange in regard to my purchase. As soon as my "toy fund" is replenished, I Will Deal with You Again!

Stephen

Hello there. I got the Ruger last night and it arrived in good shape and was well packed. I really appreciate the way this sale was handled and as I wrote before appreciate the quick response to emails. I also really appreciate the nice letter with the Ruger and would certainly do business with The Exchange again in the future and will keep and eye on your listings. Thank you very much for a very pleasant sale!

Scott

I can hardly believe it. The Ruger Bisley arrived today. Thank you very much for the fastest turn around ever. I read the nice note you enclosed and am very happy to have done business with you. I hope we cross paths again. If I am ever near Brookings I will stop in to say hello.

Pete

Hi Jamie, thanks much for the update and for you fine folks expeditious shipment of the fine M1A rifle. With any luck my dealer will get it Friday or Saturday. Great job by y'all. Stay warm up there, and thanks again for a pleasurable gun-buying experience. My very best to you and your family there!

Jerry

I just received the Ruger Old Army BP revolver, and it looks great. Thank you for such a smooth transaction.

John

Thanks again for the good deal and for the great communication follow-up. I appreciate you letting me know that all is well and that you are shipping today, so I’ll let Shawn know to look for it in the next few days. Have a great day, week, and Christmas!

Scott

The Wingmaster arrived today in good order. Thank you, and whoever else involved, for the good packaging. Will start enjoying it tomorrow at the trap range. Merry Christmas and Happy New Year to you and yours,

Gerry

Thank you Brenda. My Ruger revolver is everything you said it would be and then some. It arrived Monday morning just like you promised. I could not be happier, and look forward to doing business with you in the future.

Charles